Complaint of Rospotrebnadzor: how to submit via the Internet, the official website or public services

Updated: January, 2021

Practice in this area suggests that there are far consumers can resolve the disputed situation with the implementers, because of what the protection of their rights should contact the higher authorities. Often, Rospotrebnadzor's authorities take the party's party, unless the prosecution and requirements are supported by evidence. To avoid possible negative consequences, legal entities and individuals, entrepreneurs try to prevent the transfer of consideration by the authorized bodies, apply all efforts, and independently settle the conflict.

On the shelves of shops, it is increasingly possible to meet poor-quality and overdue products. Consumers are confronted daily with a violation of their rights while trying to return or change the purchased products. Control over the compliance of consumer protection legislation is carried out by Rospotrebnadzor.

In the article consider For what questions you can file a complaint to the agency, how to write a complaint to Rospotrebnadzor via the Internet and how to submit it through state services.

What questions can be referred to a complaint to Rospotrebnadzor?

The competence of Rospotrebnadzor includes not only issues relating to the sanitary and epidemiological well-being of the population, but also to protect the rights of consumers.

Citizens have the right to apply to the authority with a complaint on the following issues:

  • Failure of stores in the exchange or return of products;
  • Sale of low-quality products, works or services;
  • Violation of the requirements for the safety of goods;
  • Violation of the contract of sale;
  • Imposing additional services that are not mandatory;
  • Refusal to provide product information;
  • Declections of personal data on the consumer.

Thanks to the appeal to Rospotrebnadzor of the Russian Federation, a citizen may bring to justice a shopping center, a bank, insurance company, cafes, salon and other organizations engaged in selling goods, services and work in the population.

You should know! Consumer appeal is the basis for unscheduled inspection activities. Rospotrebnadzor requests evidence from the seller. If necessary, employees of the department go to the location of the store. According to the results of the verification, the order is made to eliminate the disadvantages of the disadvantages. Also, the seller is attracted to administrative responsibility.

How to write a complaint to Rospotrebnadzor?

The application form is not approved by law. Territorial divisions of the department offer their samples by placing them on stands and official sites. We will analyze the step-by-step algorithm for the preparation of the appeal, which has developed in the course of the practice of applying the legislation on the protection of consumer rights.

Step 1 - Filling "Caps"

In the upper right corner of the document there is a hat "cap", which indicates information that allows you to identify the applicant.

You must specify:

  • The name of the territorial division of Rospotrebnadzor;
  • Location of the department;
  • Address of residence;
  • Telephone;

When applying online It is advisable to specify email as the answer will also be provided in electronic form.

Step 2 - Description of the disorders

The main part describes the circumstances that caused the consequence of complaint.

A citizen needs to be concisely and exclude the following information:

  • The date of concluding a contract with the seller;
  • Product description, services or works;
  • Purchase cost;
  • List of defects;
  • Links to the rules of law.

Actual circumstances are described in a logical and chronological sequence. If a claim was sent to the seller's address, you should specify whether the answer was sent to the consumer.

Step 3 - Formulation Requirements

At the end of the appeal, it is necessary to formulate your requirements. For example, conduct a check on the fact of refusal in the return of funds, the sale of poor-quality goods, failure to provide product information.

Step 5 - Drawing up the list of applications

A statement must be attached to the documents related to the controversial situation. In this regard, the end includes a list of applications, which indicates:

  • Contract of sale, service or work;
  • Warranty card;
  • Cheque;
  • Expert conclusion;
  • Claim to the seller for violation of consumer rights;
  • Reply to the claim.

All documents are applied in copies, the originals remain at a citizen. In the future, they may need to appeal to court if the appeal to Rospotrebnadzor will not give the desired result.

Samples of complaints in Rospotrebnadzor

We recommend using sample complaints prepared by qualified lawyers:

  1. Sample complaints on the online store (download)
  2. Sample complaints on the management company (download)
  3. Sample Russian Post Complaints (Download)
  4. Sample complaints about poor-quality services (download)
  5. Sample insurance company complaints (download)
  6. Sample Cafe complaints (download)

If the complaint has arisen difficulties, it is advisable to refer to an experienced lawyer who will help to understand the situation and will prepare the necessary documents.

How to file a complaint to Rospotrebnadzor via the Internet?

Appeal to the department can be filed in electronic form through the official website. A similar possibility is provided by the Gosv services portal.

Through the official website of Rospotrebnadzor

For those who do not want to go to the territorial division of Rospotrebnadzor in their region, there is a quick way to submit a complaint - through the Internet reception on the official website .

The appeal is sent by filling in a special form and enters the appropriate department authorized to engage in a controversial situation.

To submit a complaint, you will need to perform the following steps:

  1. Log in to the electronic receiving page -
  2. Select an application option "No authorization in ESIA is required";
  3. Specify the name and contacts.
  4. Choose which division will be sent to the appeal.
  5. Briefly describe the essence of the conflict with the seller.
  6. Attach an electronic document.

When filling out an electronic form, it is possible to attach only one file. If a citizen, in addition to handling, has several documents confirming the illegal actions of the seller, it is desirable to scan them together with a statement in one file in PDF format.

After filling in the electronic form, click on the "Send" button. During the day, a specialist of Rospotrebnadzor will contact the applicant on the phone to make sure that the complaint is filed from a real person.

Important! In Rospotrebnadzor works hotline To receive consumer appeals. Residents of the city Moscow can call 8-495-785-37-41, Moscow region - 8-800-222-1360, St. Petersburg - 8-812-712-29-81.

Through the portal of public servants

Citizens with an account on the Public Services portal can contact Rospotrebnadzor through a personal account.

In order to write a complaint to Rospotrebnadzor through public services, follows:

  1. Log in to the official website of the department -
  2. Go to the section "For citizens".
  3. Press the "Appeal of Citizens" button.
  4. In the lower right corner, click on "continue" to go to the section "Reception of citizens' appeals". On the page you need to choose an application option in the form of an electronic document "Requires authorization in ESIA". It is then authorized through the personal account of the Public Services portal and opens an electronic form for circulation.

The application is filled and sent in the same way as in the previous case. Directly through the portal of state services, it will not be possible to file a complaint, because such a service is absent there.

What complaints are not accepted for consideration?

When filing a complaint should be guided by the law of 02.05.2006 No. 59-FZ, which provides for situations when the documents will not be considered by Rospotrebnadzor.

The agency does not accept the appeal if the following violations are made:

  • Documents filed anonymously;
  • The text is not amenable to reading;
  • The complaint was filed re-and the citizen had already received an answer to her;
  • The statement appeals a court decision;
  • Text contains obscene and offensive expressions.

It is also desirable before serving a complaint to contact the seller with a claim and wait for an answer to it. If the answer is not received, it is necessary to apply to the evidence of compliance with the complaint procedure for the decision of the dispute.

What difficulties may occur when submitting a complaint?

Before submitting a complaint to Rospotrebnadzor, a document should be competent and prepare evidence of consumer violations. Not all citizens have the necessary knowledge in the legal sphere, therefore, to quickly solve this issue, you should seek help from a qualified lawyer.

Control and supervision of compliance with consumer rights are assigned to Rospotrebnadzor. In the event of problem situations in this area, first of all, should be applied to the regional representative office of Rospotrebnadzor. Based on the consumer's statement, a check will be conducted, based on the results of which the issue of imposing a recovery from the violator and the protection of consumer rights, including in court. What ways of appeal exist and how to write a complaint to Rospotrebnadzor via the Internet - these and other related issues will be discussed under this article.

General rules for contacting Rospotrebnadzor

Consumer appeal independently of the form is the basis for the Rospotrebnadzor of an unscheduled inspection regarding the person who violates his right. When preparing, note that the complaint should be accurate and reasonable, and also do not contain non-finished emotional statements, including various kinds of threats and insults. Remember regardless of the reference method - this is a formal document that must contain the necessary details and comply with the traditional form of the application.

You can send the appeal in the following ways:

  • Personally, contacting the Regional Division of the Service;
  • Taking advantage of the services of Russian Post, as well as other delivery service;
  • Write a complaint to Rospotrebnadzor via the Internet.

The appeal must contain the name of the organ into which it is sent, and in some cases also the contact details of the official. Be sure to fill out personal information about the applicant, including the name, postal address and telephone (if available). At the specified address in writing, information on the results of the inspections carried out will be sent, and communicate with the applicant will be supported. The basis is the essence of complaints and handling a detailed presentation of the problem situation with reference to facts confirming the violation of the consumer rights. When applying in writing, the appeal must contain the applicant's personal signature and the date of compilation.

When filing a complaint to Rospotrebnadzor to protect the rights of consumers in electronic form, you should additionally specify an email address. If you need to get an answer in writing, specify the postal address. Copies of documents confirming the facts referenced by the applicant may be provided in electronic form or sent in writing. Please note that violation of these requirements, including the lack of complete information on the applicant, including the address for the direction of the answer, the Federal Service does not have grounds to prepare and send a response to the accepted appeal on the merits.

Appeal to Rospotrebnadzor via the Internet: Step-by-step instructions

The direction of appeal, including complaints about the Rospotrebnadzor to protect the rights of consumers, through the Internet is possible on the official website of the service at Fill out the form without errors will help the shirling instructions below.

For the appeal to Rospotrebnadzor, go to the official website, move the cursor to the "For Citizens" tab and select the "Appeals" section.

Go down the page that opens and click "Make up and send an appeal." Depending on the specific situation, the appeal should be directed in strict compliance with the principles of jurisdiction and competence. As a rule, circulation in the field of violation of consumer rights is considered by the territorial bodies of Rospotrebnadzor in the respective region.

Follow the instructions in the instructions below - this will make an appeal from the first time and without errors. The procedure for feeding the appeal consists of the following steps:

  1. Determine the division of Rospotrebnadzor, whose competence includes a solution to the problem. If there is a doubt, ask for advice by telephone hotline of the territorial division at the place of residence. When applying to the Regional Office, you must choose the subject of Russia in which the applicant lives. The system will automatically redirect to the official website of the division of Rospotrebnadzor in the region. Find the "Consulting Caps" section and follow the link to submit an application.
  2. Fill in contact information about the applicant and the organization, presumably violated the rights of the consumer. Be sure to specify: the applicant's phio; the subject of the Russian Federation is the location of the consumer's speaker; applicant and full postal address; E-mail address.
  3. Select the topic of appeal using the list.
  4. Write an appeal. In the Text field, type the text of the complaints on the merits. Special requirements for testing law are not provided, avoid emotional expressions and threats to the violator of sanitary and epidemiological standards. Attach copies of documents in electronic form, which are confirmed by the facts of the specified in circulation. The text should not exceed 2000 characters (1 printed text page), we recommend initially to type the text of the complaints in Microsoft Office (or analog). Check the number of signs in the "Review" tab. The accompanying documents can be in formats: TXT, DOC, RTF, XLS, PPS, PPT, PDF, JPG, BMP, PNG, TIF, GIF, PCX, MP3, WMA, AVI, MP4, MKV, WMV, MOV, FLV. The file size should not exceed 2 MB, on individual resources up to 5 MB.
  5. Enter the proposed security code and click the "Submit" button.

After submitting all the requirements and filling out the compulsory fields, the answer should be received within a month. In a letter, Rospotrebnadzor should notify the applicant about the results of the inspection or indicate where the complaint is directed, for example, to the Prosecutor's Office of the Russian Federation.

Features of audit organizations and individual entrepreneurs

Rospotrebnadzor carries out control and supervision in accordance with the inspection plan and unscheduled in cases directly indicated in the law, including when complaints from consumers. The inspection plan is developed depending on the type of organization and nature of the activities. Each of the inspections has its own characteristics, for example, what the Rospotrebnadzor checks in medical institutions will differ significantly from checks in grocery stores or hotels.

The legislator has consolidated cases of referral notification of the start of entrepreneurship. Rospotrebnadzor primarily verifies the presence of such notifications and compliance with the specified activities with actually implemented.

The direction of the notice of the start of entrepreneurial activity of Rospotrebnadzor is mandatory in cases directly provided for by the Decree of the Government of the Russian Federation No. 584 dated July 16, 2009. Notification is submitted according to the approved form at the place of actual implementation of commercial activities in the territorial division of the Federal Service.

In organizations, including activities related to food products, employees must have a medical record. Verification of the medical record of the Rospotrebnadzor in such cases is required. In the case of its absence, the organization imposes penalties, and the corresponding employee is removed from work.

When taking a job, the head can independently check the medical record. Rosospotrebnar leads registry in each region, containing information about the medical record issued, as well as information about the persons with which it is issued. For example, check the authenticity of the medical record, issued in the Moscow region on a special service.

All organizations, including budget, Rospotrebnadzor checks in accordance with the plan. The nature of the requested information depends on the type of activity. We analyze that it checks the Rospotrebnadzor in medical facilities, and which documents can be requested by specialists. When checking, special attention is paid to the presence: licenses, sanitary and epidemiological conclusions for the project of the premises and activities agreed and enacted the program of production control, real medical records from employees, documents for medical equipment, properly decorated information stand and other. For dental medical institutions, special attention should be paid to the processing of dental instruments and compliance with the general sanitary-anti-epidemiological regime.

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Here you can get legal support. Consult a lawyer (free, around the clock, seven days a week): *

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A complaint to Rospotrebnadzor is an effective method for solving controversial situations arising in the sphere of the consumer market. Cases when you can contact this organ - a set. At the same time, the instance really has effective levers of influence on Physs and Jurlits, providing services to the population, as well as selling goods to them. At the same time, Rospotrebnadzor is not the last step in the struggle for their rights. In case of inaction of his staff, there is an opportunity to apply with the appropriate statement in the prosecutor's office or the court.

Regardless of the application form, a complaint to Rospotrebnadzor is a basis for conducting an audit regarding an organization or an individual, presumably violating the right of its sender. The document must contain substantiated and good arguments.

What address is the appeal?

The sending address depends on the place of violation of the rights or residence of the applied statement. So, in the Moscow region there are at least five territorial divisions of this federal service. You can find all addresses on the official website of Rospotrebnadzor.

How to write a complaint to Rospotrebnadzor?

Russian legislation does not regulate the norms on the formation of the document. However, it is necessary to adhere to certain standards. Your complaint to Rospotrebnadzor (a sample application is recommended to transfer to lawyers) should have the following form:

  1. Cap. FULL NAME, Applicant's contact details, details of the territorial office of the service.
  2. Claim. Detailed, but laconic data on violation, circumstances of the case (time, place), violating rights (address, contact details, details).
  3. Goal of request. Requirements from Rospotrebnadzor, suppose, deprivation of a license organization.

By applying a complaint to the Rospotrebnadzor via the Internet or in any other way, it must be assured with a personal signature. Do not forget (also at the end of the document) Put the date of the preparation.

Important! A complaint to Rospotrebnadzor to protect rights and interests can be printed on a PC and printed on a printer, or written by hand on a sheet of A4 format. The presence of corrections, blots, typos and errors are unacceptable.

If your business is serious and we are talking about a major violation, we advise you to file a complaint to Rospotrebnadzor through a lawyer. The specialist will not only help correctly formulate claims and goals in service. But also to assemble the evidence base (facts and documents confirming your rightness). In the future, if necessary, he will submit your interests in court.

Drawing up a claim and indication of the purpose of the appeal - recommendations.

The main part of the complaint should include the following elements:

  1. Introduction. Specify information about yourself and violating the relationship binding you. Suppose "I - Petrov Petr Petrovich bought shoes in the salon" XXX ".
  2. Description. Tell us about what conditions and how your rights have been violated. It is necessary to provide a maximum of data on the violation. Thus, a complaint against the store in Rospotrebnadzor should contain the surname / name of the seller, which carried out a trading operation, the purchase time, surnames / personnel names present in violation.
  3. Request. The most important part, which will determine the further actions of the Federal Service. Determine the sanctions desired in relation to the violator: Restoration of broken rights; Deprivation of licenses for the right to carry out activities; Recovery of money fine.

Important! The complaint of the consumer in Rospotrebnadzor is drawn up in several copies. On the second copy, which remains at the submitter, the employee of the service must put a mark on receipt ..

Is it possible to act anonymously?

By visiting the Site of Rospotrebnadzor, you can anonymously write a complaint. Also without specifying the name, you can send a document by mail.

However, note that in accordance with the Law of the Russian Federation, such appeals do not guarantee the start of unscheduled inspections. In the absence of objective and weighty arguments, they in the absolute majority of cases remain without attention.

Important! If the information set out in the complaint is a good argument in favor of the start of an unscheduled inspection, however, service specialists have serious doubts about the authorship of the document, the latter are taking steps to establish a submitter application.

How to file a complaint to Rospotrebnadzor?

You can choose any convenient way:

  • Sending documents by registered mail through the Russian Post or other delivery service;
  • Personal visit to the department;
  • Writing complaints on the official website.

If you have chosen the first option, order a hand-notification letter. In this case, in the future, if necessary, you will have evidence of the appeal to the federal services.

Complaint to Rospotrebnadzor via the Internet.

By visiting the official website of Rospotrebnadzor, it is possible to file a complaint remotely. Required procedure:

  1. Select the section "Appeals of citizens", located in the menu "For citizens".
  2. Click on the active link "Drawing up and sending a circulation."
  3. Select the service unit, whose authority includes the resolution of similar to your questions. If you can not do it yourself, contact your consultants by the hotline number.
  4. The total system will send you to the website of the Regional Division.
  5. Go to the Citizens Creating Menu again.
  6. Schedule with the topic of handling (it will be necessary to select from the list). Fill out a complaint sample, specify the essence of the question. The maximum permissible number of characters is 2 thousand characters (one sheet).
  7. Attach the documents (maximum file weight - 2 MB), which can prove the fact of violation. Important! Making the field of text of the statement, do not use threats, emotional expressions, obscene vocabulary. Be concise and objective. Your letter should not remind the complaint of an offended child.
  8. Specify the security code.
  9. Click on the active line "Send".

For high-quality design sample complaints in Rospotrebnadzor, you must specify the following information:

  • Contact details and location of the alleged intruder;
  • E-mail, full postal address, FULL NAME Contact details and location of the compiler.

Important! Representatives of the Federal Service are obliged to inform the submission of a document on where the complaint is directed, suppose, to the prosecutor's office, or on the results of an unscheduled inspection.

When will there be no answer?

Your complaint will not be satisfied if:

  • You will feed it anonymously without specifying your personal information. For example, we note that checking still can be performed. However, the chances of this are small;
  • The document contains threats to the alleged intruder, mothers;
  • The purpose of the appeal is not clear enough, the text is simply not readable;
  • Several similar to each other were sent in the content of complaints with the same person on one issue. Sending multiple appeals is allowed. But only in the case when new circumstances and conditions are opening.

If to respond to a request, it is necessary to disclose secret data, the compilener of the complaint also expects refusal (in writing, indicating the reason).

Helpful information.

Before you send a complaint to Rospotrebnadzor, make a written requirement for the violator of the enterprise or an individual. Thus, your question will be resolved by the "peaceful way". If you could resolve the conflict with the help of the claim, the fact of its submission will be proof in your favor.

note : In accordance with the amendments taken in 2017, the preliminary submission of the requirements in writing to the alleged violator of rights is obligatory.

Important! The Federal Service cannot force performers of services and sellers of goods to return funds. If you are interested in returning money, do not complain about Rospotrebnadzor, but a lawsuit.

You can increase the chances of victory by contacting a qualified lawyer. A specialist will be able to use regulatory documentation. Suppose specific items of the rules for selling certain types of products. Remember that the more time you spend on the proper design of documents, the more chances to face the refusal.

Sanctions that are most often superimposed by the federal service - cash fines, the amount of 3-5 thousand rubles. Therefore, be prepared for the fact that, perhaps, it is the "your" company, the violator will be easier to pay a fine than to change something in their professional activities. This is another reason for which it is not recommended not to act independently, and having enlisted the support of the professional.

The main / Rospotrebnadzor / How to competently write a complaint to Rospotrebnadzor via the Internet for the protection of consumer rights

How to competently write a complaint to Rospotrebnadzor via the Internet for the protection of consumer rights

It is not always a campaign to the store ends with the joy of acquisition, on the counters you can still meet defective goods. When receiving a poor-quality service or spoiled goods, modern consumers are divided into their discontent in special groups on the Internet.

After publications of posts from the company-violate, the reputation, of course, will deteriorate, but it will avoid legitimate punishment. In order for the unfinished entrepreneur to be punished by law, the affected side it is not necessary to leave the apartment for submitting an application, you can write a complaint to Rospotrebnadzor via the Internet.

General provisions

During the year, the number of unscheduled inspections of the Rospotrebnadzor significantly decreased. The reason for this was the changes that entered into force at the beginning of the period. The innovations touched upon the procedure for filing complaints to the state body to protect the rights of consumers.

The first innovation was touched by the rules for the appeal. Now, any application to Rospotrebnadzor must have a complaint. That is, before applying to complaint about the supervisory authority, the victim is obliged to try to settle the conflict "peaceful way" - to talk to the violator or leave a claim in writing. If the claims to satisfy the claims will be denied, then the consumer can safely be born with a complaint to Rospotrebnadzor.

If the violation can harm the lives or health of a person, the complaint procedure for filing complaints will not act, the application to Rospotrebnadzor can be written immediately, without correspondence with the violator.

Often, entrepreneurs specifically delay the correspondence according to the claim, as a result, the consumer anniversary to spend his time, he closes his eyes to violation and does not appeal anywhere else. That is why the number of inspections for the current year has decreased significantly.

Changes touched and filling out the complaint. Now in circulation No matter how to specify your personal data. , whether it is a statement in a paper version, or a letter to the site, anonymous appeals will not be allowed until consideration.

The rest of the rule and the procedure for filing complaints remain unchanged.

Internet application: Features

The complaint has no approved form and is written under the general rules for the preparation of documents of this kind. Compare to Rospotrebnadzor in several ways :

  • Personally, when visiting the nearest territorial department;
  • By mail by sending a registered letter with notice;
  • By fax;
  • Submit a complaint to Rospotrebnadzor via the Internet.

No matter what will be the method of feeding, The document must have the main parts :

  1. The cap (the name of the territorial body, it is desirable for the name of the responsible person to which the application is submitted, the applicant's data).
  2. Entry (the name of the organization in which poor-quality goods / service was acquired, as and when you consumer visited the company-violators).
  3. The main part (briefly, concise, but, without losing important details, the essence of the claim is described).
  4. Requirements (desired result after consideration of the complaint).
  5. List of attached materials.
  6. Signature and date.

Appeal to Rospotrebnadzor via the Internet has a standard structure, but it does not need to be independently, it is enough to fill the finished shape. Even the pluses of filing a complaint over the Internet can also be attributed to the lack of need to sit in the stuffy corridors of state institutions in anticipation of their turn.

In order to deal with how to write this document, it does not take much time, the entire process of handling is discussed in detail in this article.

Complaint online in Rospotrebnadzor

Like any appeal to Rospotrebnadzor, an online complaint has the status of an official document, and when writing it must be respected Certain rules :

  1. No obscene vocabulary, insults are not allowed.
  2. All claims must be expressed clearly, briefly, in fact (the recommended scope of application is no more than 2 printed sheets).
  3. If there is evidence of violations, or other materials that may explain the picture of what happened, they must be attached to the application.
  4. You can make it possible immediately when sending an electronic form (scans, photos, video), or a separate custom letter.
  5. When drawing up a complaint, a slander is not allowed and a description of the moments that were not really.

If the paper document is compiled in two copies, then the complaint to Rospotrebnadzor online is compiled in a single instance (if desired, you can make a copy, but it is not necessary to complete it).

The method of obtaining an answer can also be different: by email or paper letter. As a rule, if the complaint was filed in electronic form, and the applicant did not forget to leave the address of his EMAI, then the answer will be in the form of an email.

If for the court or any other goals you need an answer in paper form, you must specify this in the letter by attaching the address to which this letter should be sent.

Also, no need to forget that when using the complaint personally, when submitting a complaint personally, should indicate their details In order not to appeal for an anonymous letter.

How and where to submit online appeal?

There are quite a few options to complain to Rospotrebnadzor. Make a complaint Online can also be several ways :

  • Through the official website of the department;
  • Through the state service portal.

Each of these methods has both its advantages and disadvantages. Before concluding, it is necessary to figure out which method is more convenient.

Application through the official website of the department occurs on the portal of Rospotrebnadzor. After logging into the site, press the "For Citizens" button, go to the "Appeal" window. You will be presented with the possibility of referring to the site or through public services, choose the first option. Fill out the form, write the verification code, click "Send".

It would seem that nothing complicated, but there is one small disadvantage: so that the statement is made, I need identification (verification of the person, documents), it takes additional time.

Until the middle of the summer of 2017, another way to serve online appeals was available - email. For several reasons Specialists of the supervisory authority refused to receive letters on electronic Therefore, this method of filing is currently unavailable.

Extra time will not need if you are registered on the public service website. And even if they are not registered, for registration, along with checks, there will be no more than 15 minutes. So, to file a complaint through state services, it is necessary to go to the Rospotrebnadzor portal and in the "Consumer Appeals" tab, choose the option with authorization through the public service website. After identifying and verifying data in public services, you will be provided with a standard form for filling. When the document is compiled, fill in the field with the verification code and click the "Send" button.

In fact, these 2 methods of online complaints are practically the same. Filling form One, actions for sending the same, the only difference is the identification time of the applicant's personality.


Terms of consideration of appeals to Rospotrebnadzor standard. To register the complaint should leave no more than 3 days. Next - consideration. The term of consideration of the document should not be more than 30 days . Otherwise, employees of the department are obliged to notify the applicant to extend the term of consideration (no more than 30 days).

For a detailed study of all aspects related to

deadlines when filing complaints

In Rospotrebnadzor, read in a special article.


If the complaint is issued correctly, there should be no problems with its adoption. As practice shows, most often the result of the complaint is to initiate an unscheduled inspection of the intruder. However, there are other outcomes, consider several examples.

In August 2017, a citizen Ivanov I.V. Bought in the store "Morning" overdue milk. He had food poisoning, which was indicated in the medical certificate. The victim decided to complain to Rospotrebnadzor. Write an online complaint He decided through the Email of the Territorial Office. The letter compiled according to the rules, applied evidence - photo packing of milk, shopping check and scan help. Sent a letter to the address that found on the Internet.

After 30 days there was no answer to appeal. The consumer decided to personally visit the territorial supervisory authority. The department explained to him that since the middle of the summer, the complaints sent to e-mail are not considered. Ivanov I.V. He wrote a re-complaint and personally handed it to the office, after 15 days from Rospotrebnadzor, it was answered that the inspection was conducted on the fact of the appeal, and the violator suffered a legitimate punishment.

According to the order of Rospotrebnadzor No. 480 of 26. 06.17. Electronic circulation may only come in the form of a specially completed form through the site of the department. In this regard, from July 18, 197, the reception of email appeals was closed.

Citizen Gerasimov N.V. Decided to complain to Rospotrebnadzor for defective goods. In the store "Summer" he acquired an inflatable rubber boat. At the first use it turned out that she was breathing. The deceived buyer wrote a statement through the official website, asked to check and punish the seller.

The statement was written in all the rules, evidence is applied to it, the verification of the documents was successful, and the applicant came notice to accept the complaint. However, in its examination was denied. The reason was that the victim immediately decided to contact Rospotrebnadzor, without trying to solve the conflict by negotiation or correspondence with the entrepreneur. The claiming procedure for filing a complaint was not observed, so the ministry's staff did not consider the appeal.

Useful video


With the development of Internet technologies to protect their rights and contact the state. Authorities can not even leaving home. So, for writing a complaint to Rospotrebnadzor, you will need a computer and literally 20 minutes of free time. Therefore, if you saw low-quality goods on the shelves - do not pass by, contact the special departments, protect yourself and other consumers from unscrupulous suppliers.


  • Due to the permanent changes in the laws, information is often obsolete;
  • General information does not guarantee a successful solution to those arising.

In this regard, for you work



Consultations in Russia: 8 (800) 707-92-26. Hotline in Moscow: 8 (800) 707-92-26.
Article author

Unexpected Anastasia Anatolyevna

Representative in the field of consumer protection. More than 6 years of practitioners in disputes related to the return of goods, writing complaints with the Rospotrebnadzor and receiving compensation for the services rendered.

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In the generally accepted representation of Russian citizens, Rospotrebnadzor is a state body that is authorized to conduct inspections on complaints of the population in order to protect their rights. In general, it is. However, Rospotrebnadzor has much more authority and responsibilities.

Perhaps few people wondered, but the abbreviation "Rospotrebnadzor" decrypts as: "Federal Service for Supervision of Consumer Rights Protection and Human Well Bulfing" . Already from the name it is clear that this department take care of the well-being of citizens in general, and this is a very extensive area of ​​activity.

What spectrum of functions is performed by Rospotrebnadzor in Russia? What is the structure of this organ? How does "supervision" monitors violations in the service sector of consumers? How can you defend your rights to get a quality service? How, and where to complain about "Mountain - entrepreneurs"? These, and many questions reader find out in this article.

Characteristics of the supervisory organ

The Federal Service for Supervision of Consumer Rights Protection and Man's Welfare was formed in accordance with the Decree of the President of the Russian Federation No. 314 "On the System and the structure of the federal executive bodies" of March 9, 2004.

At the head of the structure of Rospotrebnadzor, the central office under the leadership of the Chief State Sanitary Doctor of the Russian Federation - Anna Yuryevna Popova. The central apparatus, in turn, oversees:

  • Department of Rospotrebnadzor in the constituent entities of the Russian Federation;
  • Centers of hygiene and epidemiology in the constituent entities of the Russian Federation;
  • Scientific organizations;
  • Anticipated institutions;
  • Sanitary of ministries and departments.

Rospotrebnadzor carries out its functions and powers in accordance with Regulation No. 322 "On the Federal Service for Supervision of Consumer Rights Protection and Human Welfare" dated June 30, 2004.

According to Regulation No. 322, The federal executive body performs the following tasks:

  1. Implementation of state policies for the protection of consumer rights;
  2. Development of regulatory legal regulation in the field of consumer protection;
  3. Approval of state sanitary and epidemiological rules and hygienic standards;
  4. Organization of federal state sanitary and epidemiological supervision;
  5. Other tasks and functions related to the activities of the service.

The federal service system is sufficiently transparent and Fully complies with the norms Federal Law No. 8 - FZ "On Ensuring Access to Information on the activities of state bodies and local governments" of February 9, 2009.

Rospotrebnadzor operates directly, and through its territorial bodies located in each subject of the Russian Federation (total 84 territorial management). And the main representation is in Moscow. In addition, in the jurisdiction of the Federal Service there are 29 Research Institute and more than 100 organizations of the disinfection profile.

The federal structure of the service for the supervision of consumer rights protection and the well-being of a person around the country has more than 110 thousand employees (including narrow specialists).

Rospotrebnadzor Russia is obliged not only to respond to the appeals of Russians, but also Self-observance of state rules , as well as control the quality of products and services provided to the population. For example, on the official website of Rospotrebnadzor, you can familiarize yourself with such recommendations to the Russians:

  1. How to choose a school uniform?
  2. On the choice of sweet New Year gifts
  3. How to collect and cook mushrooms?
  4. What to pay attention to the beauty salon?
  5. Measures of its prevention of enterovirus infection and many others.

According to statistical data, Russia comes to Rospotrebnadzor Russia annually more than 750,000 citizens appeals. This is the number of officially registered complaints. That is, only those who were decorated in all the rules and met all the requirements of claims.

Where to send a complaint?

If the displeased consumer firmly decided to complain about poor-quality work (or other), first he needs to decide Wherever to address your complaint.

For a more prompt response of the instance, the applicant needs to send applications to the nearest territorial division. This is even posted a special announcement on the official website of Rospotrebnadzor:

"In order to avoid an increase in the timing of consideration of appeals, it is necessary to send its complaint immediately at the location of the check object."

The location of such structures can be found in the same place on the site. If it happened to this question, you can call and clarify the address by phone hotline 8-800-100-0004 . Hotline is available to citizens of any region of Russia from 10.00 to 17.00. The call is free.

If the appeal was directed not at the location of the subject, but to the central apparatus, then, within 7 days after its registration, it will be redirected to the territorial body of Rospotrebnadzor.

Procedure for correct complaint

Any citizen of the Russian Federation may apply to Rospotrebnadzor for violation of his rights. (as a consumer of goods or services and other quality of life) . After consideration of the complaint, if there is grounds, Rospotrebnadzor will conduct an unscheduled verification of a particular object of the proceedings.

But not everything is so easy and simple. As Rospotrebnadzor has a colossal amount of work, he can not react that hour on any complaint of an individual . Therefore, before carrying out manipulations, each statement is carefully considered by competent experts, in order not to miss any violations or omissions in the rules of registration of the complaint.

Preliminary complaints

First, initially contact directly to the "accused" (that is, to that person - the physical or legal, to which the claims arose). That is, the consumer, being, for example, dissatisfied with the quality of service, should not write a complaint to the relevant authorities, and First, make discontent directly by the management of a particular company.

At the same time, the "accused" should familiarize himself with the complaint and put a signature on a statement with consumer discontent. In the upper right corner, it is necessary to specify the name of the enterprise to which substantiated discontent are experiencing, as well as the name of the manager (if these data are unknown, you can simply indicate the "head"). Accordingly, it is also necessary to specify and from whom the statement is written. In conclusion, the claim must be improving the date and signature.

If after this procedure is the situation Not fixed (that is, the complaints were ignored and the requirements were not satisfied), then you can send a complaint and a statement about the request for the appointment of an unscheduled verification in Rospotrebnadzor.

The government also understands that it is unrealistic to respond to each, roughly speaking, an anonymous call. Therefore, to prevent false complaints and abuse of consumer rights, in Federal Law No. 277-FZ of July 3, 2016, changes were introduced.

From January 1, 2017 an anonymous complaint to Rospotrebnadzor ceased to be a reason for unscheduled inspection .

How can I send a complaint to Rospotrebnadzor?

The complaint can be filed by any convenient for the applicant in the way:

  1. Personal appeal to the territorial division of Rospotrebnadzor (in his subject of the Russian Federation). Information on the specific territorial location and time of receiving a unit can be found on the official website of Rospotrebnadzor.
  2. Send a complaint through Russian Post.

    Moreover, the letter must be strictly with the receipt notice!

  3. On the official website of Rospotrebnadzor. In order to make a complaint, you need to go to the tab "For citizens" which is located in the upper "hat" of the main page of the site. Next, choose one of the proposed items "Appeal of citizens" . A window will appear with explanations. At the bottom there is a link "proceed" . By clicking on it, the user will be on the page, where the rules for the procedure for receiving and consideration of citizens' appeals are described. After reading, the applicant has a choice of an appeal version.                     questions, but each case is unique.
  4. You can file a complaint through MFC (Nearest multifunctional center). Such departments are very convenient especially in those areas where there are no branches of the official department.

Both options are made in electronic form. Differences between them one: whether the complaint will be aimed at an unscheduled check of the object or not. To fill the complaint in the first version, the user needs to be registered on the site Unified Identification and Authentication Systems (ESIA), they are civil servants . The second option of this condition does not imply.

                    questions, but each case is unique.

After authorization on the site of the department, you will be available Electronic form for filing a complaint:

                    questions, but each case is unique.

Any complaint is considered by Rospotrebnadzor authorities in accordance with Federal Law No. 59 - FZ "On the procedure for considering the appeals of citizens of the Russian Federation" of May 2, 2006

How to make a claim complaint?

It does not matter which applicant will choose the applicant, it is necessary to follow certain rules.

First, as already mentioned above, complaint should not be anonymous . Moreover, in order to avoid refusing to consider the application, it is necessary to maximally complete the applicant data.

If the application (a complaint claim) is written by hand, then the text should be issued as much as possible . It is especially important to correctly fill your surname, name and patronymic. It is necessary to fill in the complaint either on a special form (downloaded from the Internet), or by hand, on a pure sheet A-4 (good quality).

The complaint claim is might be filled in 2 copies!

In the upper right corner you must specify Name of the territorial division In which the claim will be addressed, as well as the name of his manager (if this data is unknown, you can simply indicate - "leader"). Accordingly, it is necessary to specify and from whom the statement is written.

Attention! The complaint must be issued in the form of history with a logical sequence of actions: from the beginning to the final end! Do not do in the text of some emotional and departing from the essence of inserts!

In conclusion, the complaint should be indicated that specifically asks for As personally sees the situation, the applicant himself.

With all this, in order for the complaint "left" to consideration, it is necessary to submit certain facts (evidence) of inappropriate goods or service, as well as described, or to submit documented, as the opponent responded to the applicant's claim before the latter switched to current actions. .

In the complaintory claim, it is also advisable to specify Address and contact phone number so that Rospotrebnadzor specialists can contact the applicant To clarify certain details of the case.

At the end of its appeal, it is necessary to put your signature (as in the passport), and the date.

Of course, ideally, to protect yourself from the wrong compilation of the complaint and guarantee the consideration of the claim by the authorities of Rospotrebnadzor, you should resort to consultation and help of a professional lawyer.

Samples of complaints in Rospotrebnadzor

                    If you want to know how to solve your problem -«Blank for filling complaints in Rospotrebnadzor »Official form recommended by Rospotrebnadzor. The file provides several templates for all occasions - the seller does not accept the return of the goods, you bought a defective product, etc.
                    If you want to know how to solve your problem -«Example (sample) Complaints in Rospotrebnadzor on IP »By downloading the sample you will understand how to fill all the fields
                    If you want to know how to solve your problem -«Complaints Template in Rospotrebnadzor on IP »Download, print and fill.


On the applicant's appeal Representatives of the supervisory authority must provide an answer in the form of an electronic document (In the case of an electronic circulation, the answer will come to the specified email address) or in writing to the postal address, which was specified in circulation, respectively.

In case of refusal to further considerse the complaint of the applicant, its reasons must be clearly explained in the answer. It can be:

  1. Anonymous appeal;
  2. The unreasonableness of the complaint (or complaints of an emotional, personal character);
  3. Lack of logical thought in presentation of the complaint (the lack of grounds for the start of verification);
  4. Not correctly filling the claim;
  5. Inspection of the handwriting (when writing a complaint from hand) and other good reasons.

The total period of consideration of the appeal is 30 days from the date of registration of the application. In exceptional cases, consideration of the complaint can be extended, but Not more than 30 calendar days.

With that, the complainant of the applicant's complaint is obliged to notify!

Such non-standard situations as:

  • Appeal against the actions (inactions) of managers and deputy heads of territorial bodies of Rospotrebnadzor;
  • Repeated appeals from the results of consideration of the complaint;
  • Proposals for the improvement of the activities of the territorial bodies and subordinate organizations of the supervisory service are automatically directed to the central office of Rospotrebnadzor of the Russian Federation.

If the applicant's claim remained dissatisfied with the quality of the work of Rospotrebnadzor's organs (for example, if, according to the applicant, the supervisory authority did not respond to the complaint or rejected it, after 30 days, without explaining the reasons), then you can contact the prosecution authorities with a complaint already at specialists Rospotrebnadzor.

In the consumer market of the market, various differences arise from time to time. In case of violation of the rights of consumers, the latter seek their protection in Rospotrebnadzor with the hope that he will restore justice. To this end, it is necessary to make an official appeal to this body. Consider more, which is a complaint to Rospotrebnadzor, how to issue it and the procedure for considering this kind of document.

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The legislative framework

  • Events related to the filing of complaints in Rospotrebnadzor to protect the rights of consumers are under the regulations of the Federal Law "On Protection of Consumer Rights", the Civil Code and some other laws of the Russian Federation (No. 59-FZ, No. 52-FZ, No. 395-1, No. 209- Federal Law), as well as the sub-law acts adopted on them.
  • Powers of Rospotrebnadzor during verification
  • Rospotrebnadzor can check the subjects by carrying out the following types of events:
  • planned (held every 3 years according to the approved schedule);

non-planned (can pass on the application of Phys or Yurlitz);

  • exit (carried out with departure to the place);
  • Documentary (when only the documentation of the subject is the subject of the verification).
  • The authority check can be aimed at monitoring:
  • following the norms of legislation on the protection of consumer rights;
  • the state of the sanitary and epidemiological situation;

certification of workers;

  • socio-hygienic audit;
  • compliance with energy saving standards.
  • At the same time, among the powers of Rospotrebnadzor allocate:
  • inspection of individuals and legal entities in the field of consumer market;
  • protection of citizens' rights in this area;

control checks brought from the boundaries of products;

administration of quarantine;

  • Improving the level of welfare and health of the population.
  • What can Compare
  • The foundations for appeals can be disturbed:
  • standards in cooperation with commercial banks;

Dear readers!

Our articles talk about typical ways to solve legal

questions, but each case is unique. If you want to know how to solve your problem -

Contact the online consultant on the right → questions, but each case is unique.

consumer rights (when the implementator sells poor-quality goods, refuses to design a return, etc.);

Sanitary and epidemiological standards (poor water quality, poor condition of the rooms of housing and communal services and living conditions of people);

The rules of operation of the house territory, if it opens the places of catering, trade, parking, violate the export standards for waste, as well as inefficiently use travel near the house.

How to contact Rospotrebnadzor with a complaint

Send a statement is possible in a possible several ways: to attribute "live", forward by mail, and also use the Internet. However, for a start, you should try to solve the question peaceful way, contacting the realizer, the Criminal Code or another person with which the conflict arose.

By mail

All documentation can be sent to the central apparatus or local department of Rospotrebnadzor by mail. The desired address can be found on the official resource. The letter should select the recommended notification. By contacting a certain division by the hotline number (8 (800) 100-00-04), you can learn and be sure that the materials are obtained and registered.

In person

Personal receptions are addressed both in central control and local divisions of the body. If desired, the citizen has the right to sign up for a consultation to the head in order to discuss issues of questions with him. With the consent of a citizen, he can give an oral or written response.

How to write a complaint to Rospotrebnadzor via the Internet

For those who do not want to attend the division of Rospotrebnadzor, there is a simple way - to file a complaint online. You can organize this in electronic form by using the site or civil servants.

Send a complaint is simply profitable for those who want to save their own time. If there were no guarantees in response to him, now the sent e-statements are considered on par with written materials.

  • In online mode
  • The first option, how to apply to Rospotrebnadzor of the Russian Federation - go to his official website.
  • In the "For Citizens" tab, you need to choose "Consulting citizens" and fill out the form presented on them:
  • Determine the desired unit (depends on the place of residence of the applicant - Moscow, St. Petersburg and other subjects of the Russian Federation);
  • Write information about yourself;

choose the topic that concerns complaints;

write the text of the appeal itself, if necessary, attach the necessary files to it;

Enter the code offered on the screen and send a statement.

It should be noted that you can leave complaints on the site by passing the procedure of authorization and without it. However, an unscheduled inspection of a subject, as a result of such an electronic circulation, can be carried out solely when an authorized user left it.

The fact that the complaint is accepted will indicate the appropriate notice. Not only residents of the capital can take advantage of the site, but also dissatisfied with the services provided by the services in St. Petersburg and in other settlements of the country.

How to file a complaint to Rospotrebnadzor through civil servants

Another state variation of the Internet portal, with which you can contact various organs are civil servants. Those who are interested in how to write a complaint to Rospotrebnadzor through state services, you should know that it will be possible only after registering on the resource. Such a procedure does not take much time and will provide the opportunity to receive other services in the future with their personal account.

The algorithm of action here is similar to the fact that on the previous site. It is also necessary to fill out the form placed on the portal, it is possible and attaching files confirming the written and certifying the feasibility of expedient requirements.

Anonymous complaint to Rospotrebnadzor

The law is spelled out if anonymously complates to the higher authority to manufacturers, this will not serve as a guarantee that, according to the results of such a statement, they will conduct an unscheduled verification. In the standards there is only a reservation that anonymous complaints can be placed through publications.

How to write a claim

To obtain the desired result from applications that are considering authorized bodies, you need to contact Rospotrebnadzor with a complaint, and competently compiled.

How to issue a complaint

  • The regulations did not establish a general obligatory application form to Rospotrebnadzor. However, the rules of registration say that it should be in writing (from hand or printed). If you personally submit documents - 2 copies should be immediately made so that the second instance, the representative of the authorized body, made a mark on obtaining.
  • How to make a complaint to Rospotrebnadzor
  • The body accepts the complaint if the document shows:
  • Name of the addressee;
  • Applicant's contact information (FULL NAME, address, phone number);

                    Contact the online consultant form.

circumstances in the case, the fact of violation of the provisions of one or another value caused by damage;

your requirements;

The date of writing paper and signature.

Where to write

Wherever to write a claim in each particular case depends on the place of residence of the applicant or violation of its rights.


Address of separation of Rospotrebnadzor in Moscow: 127994, Moscow, Vadkovsky Lane, House 18, structure 5 and 7. Moscow region
1Some territorial branches of Rospotrebnadzor of the Moscow region: Name department
2The address Lobnensky
3Lobnya, ul. Kalinina, d. 4a Resurrection
4G. Voskresensk, ul. Soviet, 6 Dmitrovsky
5Dmitrov, ul. Professional, d. 1 Kolomna
6Kolomna, PR-T Kirov, d. 28 Schelkovsky
7G. Schelkovo, ul. Soviet, 6 Stupinsky
8Stupino, ul. Andropova, d. 57 Noginsky
9Noginsk, ul. Klimova, d.37 Istrinsky
Dedovsk, ul. Shock, 3a Solnechnogorsky G. Solnechnogorsk, ul. Postal, d. 27



  • Odintsovo, Mozhaisk Highway, d.12
  • St. Petersburg
  • In such cities, such as, for example, St. Petersburg, there are several offices of Rospotrebnadzor in areas. So, the St. Petersburg component of the organization is as follows:
  • ul. 3rd Krasnoarmeyskaya, d.18;
  • Specific pr., D. 20;
  • Ave. Yuri Gagarin, d. 55;

pr. Obukhovsky defense, d.123;

Bolshaya Pushkarskaya, d.18;

ul. Defense, 37.

Samples and blanks of complaints in Rospotrebnadzor

                    Contact the online consultant form.Determining how to make a complaint correctly, you need to ensure that all the necessary data is present in it. Previously, attention was already focused on the fact that in the paper it is necessary to register its contact details so that it is not anonymous. In addition, the retractable requirements should be justified. To properly draw up a complaint to Rospotrebnadzor, it is also necessary to indicate which rights were not followed and reference to standards.

Example Complaints in Rospotrebnadzor on low-quality broadcasting services

There are cases of discontent of citizens by television services. For example, in the network it was often possible to see the complaints of the tricolor TV. If you leave such statements, see how to write to the authorized body competently.

Download Sample Broadcasting Complaints (.doc)

RospotrebnadzorComplaint at cafe

Being in a restaurant or cafe, we want to get good products and quality service for our own money. But, not always our expectations are justified. If the conflict cannot be resolved with the administration of the institution, you can complain to Rospotrebnadzor at the cafe.

Check out the sample, as the complaint is written at the cafe.

Download Sample Cafe complaint (restaurant) (.doc)

Entrance to the Rospotrebnadzor buildingComplaint of the banking institution

A complaint against "Eastern", the Express Bank and any other bank can be filed on various grounds. Often the submitted statement directly by banking institutions does not give any result. Therefore, it is necessary to issue a bank complaint to Rospotrebnadzor.

Check out how to make a complaint to the bank.

The culprit will be punished. Or how to write a complaint to Rospotrebnadzor in 2019?Download Sample Complaints for the Banking Institution (.doc)

Sample Complaints in Rospotrebnadzor to the store

The most common case is how to write a complaint to the store to return funds when buying an improper quality product. To write it competently filed, check out how to formulate a complaint with a shop in Rospotrebnadzor.

Download Sample Store complaint (.doc)

blankComplaint of a store in Rospotrebnadzor for food

The need to write a complaint to Rospotrebnadzor on a low-quality product occurs not only when buying a product of inappropriate quality, but also when purchasing food products, the quality of which cause explicit doubts.

Check out the example of complaints about Rospotrebnadzor on poor-quality goods.

Download file in pdf formatDownload Sample Food Complaints (.doc)

Complaint of Russian Post

Many do not interfere know that postage papers are far from always come on time. In the case when this happens through the fault of the staff, the complaint is written to the department. Complain to Russian Post in Rospotrebnadzor. An example of such an appeal is shown below.

Complaint to RospotrebnadzorDownload sample post complaints (.doc)

Complaint on IP

Sometimes there are dissatisfaction with the work of not only Jurlitsa, but also an individual entrepreneur. We offer to familiarize the sample claim for IP.

Download sample complaints on an individual entrepreneur (.doc)

Complaint on cellular operator

How to write a complaint to Rospotrebnadzor via the InternetOften, citizens are dissatisfied with cellular services or the tariffs of their mobile operator.

A complaint against Beeline or MTS to Rospotrebnadzor is filed after pre-handling of the claim to these companies. Only when the person who sent the paper operator will not receive a satisfying answer, make sense to file a complaint to MTS or Beeline in Rospotrebnadzor.

Browse the sample by which you can write a binding complaint or easy to make a complaint on MTS.

Download sample complaints on cellular operator (.doc)

Rospotrebnadzor Moscow Official site Write a complaintComplaints on the online store

Vaildberriz, laminating, bonprix and many other online stores are very popular today. After all, many people for saving time and money prefer to make remote purchases. However, to see the purchased product, touch it before accepting the parcel, it is impossible. Discontent with the coming products becomes the basis for writing a complaint to Rospotrebnadzor to the online store.

Below is an example, as a complaint is drawn up on an online store.

Write a complaint to RospotrebnadzorDownload sample complaint to online store (.doc)

Complaints of the insurance company

In cases of discontent service of insurance, see how to make such a document as a complaint about the insurance company.

How to file a complaint to RospotrebnadzorDownload sample complaint about insurance company (.doc)

Complaint of beauty salon

Below is a sample claim to the beauty salon.

Submit a complaint to Rospotrebnadzor via the InternetDownload the sample of the complaint about the beauty salon (.doc)

Complaints on neighbors

You can also contact the Rospotrebnadzor with a complaint against the neighbors, the sample of which is presented below.

Sample complaints in RospotrebnadzorDownload sample complaints on neighbors (.doc)

Complaint of Rospotrebnadzor for violation of sanitary standards

It is necessary to make a complaint and in violation of SanPiN. A bright example is the presence of cockroaches in a residential room. Please note how to write a complaint to Rospotrebnadzor in this case.

Complaint to Rospotrebnadzor onlineDownload a sample complaint against sanitary standards (.doc)

Complaint of Rospotrebnadzor on the Managing Company

The organization of housing utilities in the provision of services to the population is obliged to monitor their quality. A contract with the management company can be subscribed to the multi-factor house. If the appeal does not give any results, see what the compiled document contains the complaint on the Criminal Code or the Housing and Communal Services about the poor-quality provision of services.

Download sample complaints on the Criminal Code (.doc)

How to file a complaint to Rospotrebnadzor through civil servantsComplaint of Rospotrebnadzor to the prosecutor's office

Turning to the authorities of Rospotrebnadzor, citizens hope for the restoration of justice. However, what if it does not happen? One of the exits from the current situation is to compile a complaint about the inaction of the body in the prosecutor's office.

It will affect the effectiveness of the consideration of the document the fact if the application is collective. This will increase the chances of meeting the stated requirements. The following is a form for writing such a claim.

  • Download sample complaints in the prosecutor's office (.doc)
  • The procedure and timing of consideration
  • The procedure after filling out the applicant forms simple - it remains to wait for the response of Rospotrebnadzor on the complaint. To consider all materials, the body is given 30 days. And we are not talking about workers, but calendar days. After this period, the officials must make one of the following decisions:

Satisfy the complaint and take measures to resolve the current situation;

send materials to another organ;

refuse to accept or satisfy the stated requirements.

  • The absence of an answer within a month can serve as a reason to complain about Rospotrebnadzor to other instances.
  • Causes of refusal to consider complaints
  • It is important to understand that the filing of the complaint does not guarantee the outcome favorable for the applicant. Under certain circumstances, the authority may even refuse it. Thus, Rospotrebnadzor will make a refusal to consider the complaint in the following cases:
  • The question under consideration does not apply to the competence of the authority;

The statement does not contain mandatory information (applicant data, how can it be contacted or what is the essence of the question);

Dear readers!

Our articles talk about typical ways to solve legal

questions, but each case is unique. If you want to know how to solve your problem -

Contact the online consultant on the right → questions, but each case is unique.


Previously, attempts to a peaceful settlement of the conflict situation were made.


Video: unscheduled inspection of Rospotrebnadzor on a complaint

Dear readers!


questions, but each case is unique. If you want to know how to solve your problem -

Contact the online consultant on the right → questions, but each case is unique.

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